Seattle is known for grunge rock. But before grunge, the Young Fresh Fellows were pumping out punky power pop. And they’re still going strong today. Rock ‘n’ Roll Pest Control, from their 1984 debut is about how the power of music can help all manner of mental pests.

But when you have pests like insects or rodents invading your home, music won’t make them go away. You’ll need actual pest control. And when actual pest control companies need help connecting with their customers, they use companies like Grit PPO, a home services outsourcer. Margaret Garcia believes that customer service skills are just as critical as pest elimination skills in the industry, so she built a team of experts to provide those skills.

We discuss:

• The evolving role of women in the home services industry

• Benefits of outsourcing customer service

• Navigating starting a business

• Success in a hybrid and work from home environment

• A hot take on call scripting

• The role of AI in the pest control industry

Connect with Margaret on LinkedIn – https://www.linkedin.com/in/margaret-garcia-grit-ppo/

Grit PPO – https://www.gritppo.com/

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/