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Rocket Scientist to IT Expert: The Curious Case of Kevin J Smith
We start today’s episode with exciting news; Steve got a hurricane dog over the weekend! We are joined by IT service management author, Kevin J Smith. We follow Kevin’s interesting career path of rocket scientist to ITSM expert. We go through ITSM horror stories, the shift to strategic IT, and the future of ITSM. Learn more about Ivanti at Ivanti.com.
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By Steve Eror, McKay Allen, and Erica AzadWe start today’s episode with exciting news; Steve got a hurricane dog over the weekend! We are joined by IT service management author, Kevin J Smith. We follow Kevin’s interesting career path of rocket scientist to ITSM expert. We go through ITSM horror stories, the shift to strategic IT, and the future of ITSM. Learn more about Ivanti at Ivanti.com.