In a special episode of The Great Retail Debate, Martin Newman and David Boynton explore the ideas behind Martin’s new book, ROI Reimagined. Challenging traditional measures of success, Martin introduces 11 new metrics—spanning inspiration, integrity, inclusion, innovation, and more. The hosts unpack how long-term thinking, stakeholder alignment, and ruthless prioritization can transform business performance, ultimately showing why customer centricity is not a soft ideal but a powerful strategy for sustainable growth.