It is unlikely you would build a house without a budget, and equally rare that you wouldn’t track those expenses. So why do we go on the journey to build a business, and not track metrics and performance …. and most importantly communicate these Key Performance Indicators (KPI’s) throughout the organization? At Cases By Source we have developed quantitative performance measures which we believe accurately predict future success. They drive behaviors, and in turn results. Numbers are part of our vision, they tell the story of where we are going.

To operate that way, we aggregate many data sources, and convert this data to information that we can make decisions upon. Daily, weekly, and monthly KPI’s are tracked on a rolling 12 month basis to see trends that the business can react and adapt to – and to pivot when necessary. We are a metrics-driven organization; how we use these numbers is a critical element of how we drive Cases By Source into the future.