Summary: Mike and Torya discuss their experience with a Roomba vacuum cleaner and compare it to their positive experience with Shark vacuum cleaners. They talk about the convenience of leasing a Roomba and the included supplies, but also mention the issues they faced with the device, such as mapping problems and weak vacuuming power. They share their frustration with Roomba's customer support, particularly their lack of response to text messages. They also mention their positive experience with Shark's customer support and their willingness to replace a vacuum hose for free. Overall, they express their preference for Shark vacuum cleaners and their consideration of switching to a Shark Vac Mop in the future.

Key Takeaways:

• Leasing a Roomba with included supplies can be a cost-effective option compared to buying and maintaining the device.
• Roomba's mapping process can be time-consuming and the vacuuming power may not be as strong as desired.
• Roomba's customer support may be unresponsive to text messages, while Shark's customer support has been helpful and accommodating.
• Shark vacuum cleaners have been reliable and efficient in their experience.

Quotes:

• "The smart one having a map, that's great. But then how long it took it to map the place?" - Mike
• "The Roomba had a little Roomba stroke or something like that. Like its little Roomba brain is short-circuiting." - Torya
• "Shark has much better support than Roomba." - Torya

TimestampSummary0:00:15Introduction to the show and topic of discussion0:01:02Discussion about the Roomba and its leasing program0:03:10Issues with the Roomba's mapping process0:05:08Problems with the Roomba's vacuuming capabilities0:07:07Frustrations with Roomba's customer support0:09:07Attempts to get a replacement Roomba0:10:17Disappointment with the support person's response0:12:08Setting up the new Roomba and potential solutions0:15:49Comparing the cost of leasing the Roomba vs. buying0:19:35Positive experience with Shark vacuum and support0:23:55Conclusion and closing remarks