RPI Tech Connect

On a government contract, every labor hour must trace back to the work it paid for.

Dan Aldridge, Director of Marketing at PCG, better known as the ERP Doctor, joins Randy Ellsworth, RPI’s WFM Director, to talk about where workforce management fits next to an aerospace and defense ERP.

They cover how labor data ties back to contracts and production orders, why CMMC 2.0 and ITAR matter to the people side of the business, and how a configurable WFM system can support those requirements without custom code. Randy also describes what a successful implementation looks like, from payroll that becomes a non-event to managers who only deal with exceptions, and Dan explains how the RPI and PCG partnership puts industry and WFM expertise on the same project.

If your company builds for government customers and labor tracking still depends on manual fixes, this conversation is worth your time.

Still chasing labor hours by hand on government contracts? RPI can help. Contact us to learn more about how we can help you take advantage of Infor Workforce Management 👉 https://www.rpic.com/infor/workforce-management/

*Chapters:*

00:00 Welcome to RPI Tech Connect

00:36 WFM is Designed to Solve Aerospace & Defense Problems

3:52 RPI + PCG, a Partnership Built to Fill the WFM Gap

5:59 A&D Industry Pressures: Capacity, Costs, and Compliance

8:59 Far More Than Timesheets: What WFM Brings to Your ERP

15:11 WFM Implementation Success Makes Payroll a Non-Event

18:06 Traceability, ITAR, and the CMMC 2.0 Compliance Countdown

22:47 No Need For Code Customizations: WFM Makes System Security

26:23 Final Thoughts & Takeaways

The healthcare organizations that avoid the scramble during a shortage usually sorted out how their supply chain runs long before the crisis hit.

In honor of Supply Chain Week, SCM Principal Consultant Stephanie Marquez joins RPI Tech Connect to explain what resilience looks like in practice, drawing on about 17 years across manufacturing, healthcare, and consulting. She makes the case for centralized procurement and explains why procure to pay deserves more attention than it gets. She also covers how supplier cybersecurity and HIPAA now touch the supply chain, and where she tells teams to start when the list of fixes feels overwhelming.

If you lead or support a healthcare supply chain and want a realistic way to get ahead of the next disruption, this episode is for you.

Need help keeping your supply chain out of scramble mode?

*Chapters:*

00:00 Welcome to RPI Tech Connect

00:29 Supply Issues Are Rarely to Blame for Supply Chain

2:10 What Does It Mean for Healthcare Supply Chains to be

3:27 When Your Hospitals Are Competing for the Same

7:57 Software Isn’t the Biggest Barrier to Centralization

10:06 Your People Come Before Your Data

14:45 P2P Process Erosion Isn’t Solely a Back Office

20:56 Evaluating Your P2P Process

26:10 SCM & IT Are on a Collision Course

29:32 Fourth-Parties, Legacy Systems, & the Fine

33:35 Final Thoughts & Takeaways

A lot of ERP work gets pushed to "after go-live," and then it gets done in a hurry, if at all.

Learning the system, securing it, and deciding who runs it are three items that tend to get pushed out. Ken Foley, Vice President of RPI Consultants' Infor Practice, returns to RPI Tech Connect to argue that ERP implementation planning should cover this work from day one

Drawing on nearly 30 years in the Lawson and Infor space, Ken covers role design across every CloudSuite application, the change control process auditors will eventually ask you to produce, and segregation of duties. Plus, hear why the first few months after go-live are busy enough with support issues that anything postponed gets postponed again.

If you’re considering an ERP project, this conversation is a must-listen before starting!

Not sure who owns your ERP system after go-live? RPI can help. Contact us to learn more about our strategy services before your next project 👉 https://www.rpic.com/project-strategy/

00:00 Welcome to RPI Tech Connect

00: 41 How Operational Pain Points Slip Through the Cracks

5:33 A Proactive Approach Reduces Process Firefighting

14:13 Step 1: Application Security & Role Design

19:44 Step 2: Technical Development Lifecycle & Change

32:18 Delivering to Run: Nailing the Post-Implementation

34:42 Step 3: Governance, GRC & Segregation of Duties

39:27 "Think Like a Thief": Stress-Testing Your

46:54 The Benefits of Planning Ahead: 90 Days Post Go-Live

49:25 Final Thoughts & Takeaways

Business and technical teams typically walk into a project after the same outcomes. They just describe it in very different terms, and somewhere between kickoff and delivery it gets easy for everyone to get lost in the sauce.

Sarah Wimberley, founder of Ulster Technologies, has spent 14 years in healthcare sitting between the people who run the business and the people who build the systems for it, finding language both sides can work from.

In this episode of RPI Tech Connect, she walks through her five-step framework for IT project communication, built to turn strategic objectives into successful delivery: defining the problem before chasing the perceived one, bringing the right people into discovery early, designing the future state around people before picking a platform, connecting the work back to strategy, and keeping the lines of communication open once delivery picks up speed.

She also shares what organizations most often discover about their current-state documentation, why a discovery session only works when the room feels safe, and the one piece of advice she'd give anyone stepping into a translator role.

If your stakeholders agree on the destination but keep getting stuck on how to get there, this episode is for you!

*Chapters:*

2:15 Exploring The Communication Gap Between Technical

4:05 Step 1: Define the Problem at Hand, Document the

9:31 Step 2: Get the Right Personnel in the Room

16:17 Step 3: Design Your System Around People First

25:07 Step 4: Intersection of Strategy & Technology

31:26 Step 5: Institute An “Open-Door” Policy

35:48 Final Thoughts & Takeaways

The critical water management software that utilities rely on wasn't built for what they're facing in 2026, and the shortcomings are beginning to make themselves known.

In this episode of RPI Tech Connect, two guests calling in from Northern California join to talk about the current state of water utilities: Bob Benstead of Infor Strategy Group and Mark Oliver, who leads the Infor Practice at VIP.

Bob covers the landscape—who gets the water and who doesn't, the country's aging infrastructure and how to prioritize repairs when there's never enough money, and the multi-tier compliance maze running from the EPA down to your county.

Mark picks up on the software side: why on-prem systems can't keep pace with integration and security demands anymore, what a connected cloud platform changes for billing, asset management, and financials, and why AI is only as useful as the data you feed it. Plus, the two dig into what growing data center demand means for water availability and cooling.

Three big challenges, one common thread: you can't fix what you can't see. If your systems are showing their age, this conversation is worth your time.

You can't fix what you can't see—and you can't see it on a system built 20 years ago. Learn how RPI implements Infor CloudSuite for water utilities 👉https://www.rpic.com/cloud-implementation/

*Chapters:*

00:00 Welcome to RPI Tech Connect

1:51 State of Water Utilities in 2026

6:06 Challenge 1: Water Availability

9: 57 How a Cloud-Based ERP Mitigates Leakage

13:18 Challenge 2: Infrastructure Investment Requirements

19:58 Data Centers & AI Through Political vs.

23:23 Challenge 3: Maintaining Regulatory & Security Compliance

27:48 How AI Bolsters Infrastructure Planning &

34:10 Final Thoughts & Takeaways

Migrating to a cloud WFM platform is good from a software perspective. But as UMMS discovered, it’s also a great opportunity to optimize the processes that support it.

In this episode of RPI Tech Connect, Dave Curtis, Director of HRIS at the University of Maryland Medical System (UMMS), talks about their recent Infor WFM implementation—including their move from a previous time & attendance system to a real-time, cloud-based environment, with RPI supporting the build from design through go-live. Dave explains how the new system's real-time capabilities pushed his team to rethink long-standing termination and workflow processes that only worked because of the old system's built-in delay. He also shares how partnering closely with RPI helped his teamwork through the technical unknowns and reshape those processes to match what the new, more capable system could do.

If you're evaluating new WFM systems and want to hear how one team turned a technical transition into a chance to modernize, this episode is for you.

Scheduling nurses shouldn't feel like solving a puzzle blindfolded. See how Infor WFM streamlines workforce management for healthcare organizations like UMMS 👉 https://www.rpic.com/infor/workforce-management/

*Chapters:*

(00:00) Welcome to RPI Tech Connect

(3:54) The Scope of WFM: More Than Time &Attendance

(6:23) Why Absence Management Was a Must

(8:16) On UKG Kronos, Some Changes Didn’t Show Up For Days

(11:06) BODS & Going Real-Time

(12:38) Why Testing Don’t Always Hold Up in Real Life

(22:27) Redesigning the Termination Process

(26:11) The Implementation as an Opportunity to Review Business Processes

(28:07) Final Thoughts & Takeaways

AI agents promise big savings but bolting them onto messy processes is a fast way to burn money.

In this episode of RPI Tech Connect, Marcus Mossberger of LYTIQS and Melissa Olson, Director of Infor Solutions at RPI Consultants, break down why strategic workforce planning is now urgent for any organization weighing agentic AI.

They explain why standardized processes have to come before automation, how to balance the real cost of tokens against full-time talent, and why modeling multiple futures beats trying to predict one. As Marcus puts it, you can't be right anymore. You have to be ready.

If strategic workforce planning is on your radar, or your finance team is already counting the savings from AI agents, this episode is the place to start.

AI agents are changing how the workforce gets planned—starting with the systems underneath it. Learn how RPI's cloud implementation services get your ERP ready for what's next 👉 https://www.rpic.com/cloud-implementation/

Most conversations about AI in healthcare focus on the back office but what happens when it enters the exam room?

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Most conversations about AI in healthcare focus on the back office but what happens when it enters the exam room?

In this episode of RPI Tech Connect, board-certified neurologist and epilepsy specialist Dr. David Stewart shares how AI shows up in his daily practice, from dictation tools that let him face patients instead of a screen to quantitative EEG software that helps him screen hours of brainwave data in minutes.

He explains why these tools work as a companion rather than a replacement, how they're chipping away at the administrative burden behind physician burnout, and what clinicians should know before bringing AI into their own workflow.

If you've wondered what AI adoption looks like on the care delivery side of healthcare, this conversation offers a firsthand view.

Infor Connect 2026 just wrapped up, and there was a lot to talk about.