Rob returns after a health scare to share wild stories from the tech support world. He starts with a tale of a user attempting to access a deceased colleague's account, leading to regulatory hurdles. Next, Rob recounts the frustrations of a client endlessly complicating a call tree update request. An intense story follows, involving a staff member caught trying to sell company data, ending in police involvement. Finally, Rob discusses a former employee's futile legal threats over personal files on a company laptop. Join Rob for these gripping tech support stories and insights.