Today Mark Stipic delivers a lesson learned from sales trainer Bill Caskey who is also co-host of the Advanced Selling Podcast. Mark describes a surprising reason why it's essential for the modern RTW Professional to have a process that allows you to pivot and why this creates confidence with the people you serve. Plus we also have a motivational quote from Sir Winston Churchill and another listener review. Connect with Mark on LinkedIn, check out his blog and follow him on Twitter. For some strange reason Mark also starts talking about his old band The Skylines and you can watch the film clip here if you're keen :)