Helen Noehammer, Director of Transportation & Infrastructure Planning at the City of Mississauga shares her take on pink-handled tools and how soft skills help alongside the hard skills in the engineer's toolbox.

Helen talks to us about...

How "a little bit of everything" adds up to a lot

What happens when "life happens"

Changes in the representation of men and women in the engineering industry

Using "The Velvet Hammer"

Lessons from customer service at Canadian Tire

Dealing with angry mobs using humour

The biggest challenges facing Mississauga

"Asking the right questions"

What happened at her first interview (hint: someone cried)

The relevance of legacy