Many of us work for some organization and we're responsible for managing a database or coding some application or some other data related position. Perhaps we ensure reports work for our users or move data around. In many cases, we have customers, whether they are internal to our organization or perhaps external from another business or even the wider public. However, many of us see our jobs as a part of the org/business and not that we are actually providing some service to others that we are responsible for. While I've certainly felt that way, I learned at some point that if I were an app dev, I ought to treat people using my app as customers, even though they don't pay me in currency. They often pay me in praise, or better yet, with praise to my boss. As a DBA, I treated both app devs and users as customers. That helped me take pride in my work and learn to view my position from other points of view. Read the rest of Running a Service

Running a Service

A series of episodes that look at databases and the world from a data professional's viewpoint. Written and recorded by Steve Jones, editor of SQLServerCentral and The Voice of the DBA.

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It seems that when I travel to offices these days, it's standard for most desk setups to have two monitors. I think all the desks at Redgate have a docking station and two monitors for people to use. They also convert to standing desks, which is handy. I have a standing desk that I use regularly, and it's nice to have that option when I visit an office. At a number of customer sites, I've seen similar setups, sometimes with laptop/monitor lifts instead of desks that rise. Recently I saw a docking station announced that can support four monitors. I wonder how many of you want, need, or use more than two monitors. While there is often a standard in offices, since many of us work part or full-time at home, perhaps you have a different setup. Maybe you have one or two large monitors instead of 3 or 4 smaller ones. I'd certainly be interested to know if any of you have more than 4 monitors. Read the rest of  Multiple Display Productivity

Multiple Display Productivity

I've got a few certifications and quite a few more that have expired or aren't relevant. Does anyone think Windows NT 4.0 or SQL Server 6.5 matter? If you need help in those areas, ask someone else. Unless you have a crazy budget with a willingness to pay a ridiculous hourly rate. Kamil Nowinski had a recent video discussing why IT certifications are still relevant. He had ten reasons, and if you want to watch the entire show, you'll hear his reasons and some rationale why he thinks they matter. It's a good set of reasons: keeping up with tech, practicing learning, demonstrating a commitment to some technology, finding a community of certified colleagues, and more. Read the rest of  Are IT Certifications Still Relevant?

Are IT Certifications Still Relevant?

One of the things that I've found with cloud computing services is that the people involved with managing these resources sometimes get asked to become financial accountants. I saw an interesting post from SQL Rod asking about this new task as something all of us might need to consider a part of our job in the modern world. He asks if we are Techouncants or Accountechs? This isn't in the sense of being the Financial DBA trying to manage costs in the cloud, though that is part of his post. It's more about making smart financial decisions. Certainly, as more workloads move to the cloud, and they are for many of us, we likely need to keep an eye on costs, usage, and tuning. Read the rest of The DBAccountant

The DBAccountant

For most of us working in technology, I think we understand that if something is broken we might need to work. Not that we have to, or we need to, but we might need to. Perhaps you feel differently, or your company approaches on-call in another way. If so, let me know today how you deal with staff being on-call. In my career, there are jobs with formal on-call, informal on-call, or even no on-call. In the latter situation, there isn't anyone who is prepared to handle issues outside of normal working hours, but that doesn't mean if management calls you can ignore them. It's that the organization didn't expect issues. I worked in a small company (< 50 people), where we primarily had systems for people who worked in the office, and nothing was running at night (outside of backups). Normally no one knew if there was an issue overnight or on weekends, but I did get called by the owner when he went in one weekend and couldn't receive a fax on our computer system. So I guess I was the emergency-on-call person. Read the rest of The On-Call Load

The On-Call Load

I saw a quote recently that resonated with me. It's not something I've often struggled with, but I have at times. Here's the quote: "Life rewards action, not intelligence. Many brilliant people talk themselves out of getting started, and being smart doesn't help very much without the courage to act. You can't win if you're not in the game." - @JamesClear Read the rest of  Action Over Knowledge

Running a Service

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