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Running The Property
In this episode, Jon looks at running the property as a successful business and details the things you are going to have to consider when letting out the property including the day-to-day of gaining bookings, managing bookings, and preparing the property for guests.
KEY TAKEAWAYS
- Booking a property can often involve a lot of communication, especially with higher occupancy properties with people needing to ensure the amenities they require are available.
- For key collection use key boxes so you do not need anyone to greet them at the door. This means the guest can arrive at their convenience which is less stressful for travel and become familiar with the property with your provided written guide.
- Have a prep list for the changeover of the property for your cleaning teams but make sure that this is completed the minute the guest leaves to give the maximum amount of time to troubleshoot.
- You will need to be available to take calls and enquiries from your guests even at inconvenient times.
BEST MOMENTS
‘On the face of it, it seems like a straightforward process. People want to stop in the property, you get a booking, you know when people are coming, you need to get the property prepared. But in actual fact, it’s much more complicated than that particularly if it’s a larger property.’
‘If you’ve got more than two or three properties that can be absolutely critical because you can imagine what a nightmare your Saturday afternoon would be running around after five or six properties if they all arrived at the same time.’
‘It is so much more than just cleaning. What you’re really trying to do is make sure that when people walk through the door, the very first impression they get on a property is that it was a good decision to hire this property.’
‘All these aspects of a simple booking are things you need to consider. A separate email address for the team and clients to alert you so you don’t lose it amongst the snow of all the junk mail.’
VALUABLE RESOURCES
● Website: https://www.spaproperties.co.uk/
ABOUT THE HOST
Jon Stanton
Jon left a successful career spanning thirty years in IT to pursue his passion for property management and has been leading the team at Spa Properties for almost fifteen years.
As well as leading the team at Spa Properties, Jon is an advocate of ongoing business development and professional networking, as well as a senior member of the Scarborough Hospitality Association.
CONTACT
● LinkedIn: https://www.linkedin.com/in/jon-stanton/
● Twitter: https://twitter.com/jonspap
This show was brought to you by Progressive Media
See omnystudio.com/listener for privacy information.
View all episodes
By Jon StantonIn this episode, Jon looks at running the property as a successful business and details the things you are going to have to consider when letting out the property including the day-to-day of gaining bookings, managing bookings, and preparing the property for guests.
KEY TAKEAWAYS
- Booking a property can often involve a lot of communication, especially with higher occupancy properties with people needing to ensure the amenities they require are available.
- For key collection use key boxes so you do not need anyone to greet them at the door. This means the guest can arrive at their convenience which is less stressful for travel and become familiar with the property with your provided written guide.
- Have a prep list for the changeover of the property for your cleaning teams but make sure that this is completed the minute the guest leaves to give the maximum amount of time to troubleshoot.
- You will need to be available to take calls and enquiries from your guests even at inconvenient times.
BEST MOMENTS
‘On the face of it, it seems like a straightforward process. People want to stop in the property, you get a booking, you know when people are coming, you need to get the property prepared. But in actual fact, it’s much more complicated than that particularly if it’s a larger property.’
‘If you’ve got more than two or three properties that can be absolutely critical because you can imagine what a nightmare your Saturday afternoon would be running around after five or six properties if they all arrived at the same time.’
‘It is so much more than just cleaning. What you’re really trying to do is make sure that when people walk through the door, the very first impression they get on a property is that it was a good decision to hire this property.’
‘All these aspects of a simple booking are things you need to consider. A separate email address for the team and clients to alert you so you don’t lose it amongst the snow of all the junk mail.’
VALUABLE RESOURCES
● Website: https://www.spaproperties.co.uk/
ABOUT THE HOST
Jon Stanton
Jon left a successful career spanning thirty years in IT to pursue his passion for property management and has been leading the team at Spa Properties for almost fifteen years.
As well as leading the team at Spa Properties, Jon is an advocate of ongoing business development and professional networking, as well as a senior member of the Scarborough Hospitality Association.
CONTACT
● LinkedIn: https://www.linkedin.com/in/jon-stanton/
● Twitter: https://twitter.com/jonspap
This show was brought to you by Progressive Media
See omnystudio.com/listener for privacy information.