In this episode of Rural Roots: A Road Less Travelled, we sit down with Emily O’Neil, Executive Administrative Assistant supporting the CEO at North Country Healthcare, for a conversation about the work that keeps the organization connected and moving forward.

Emily shares what it’s like to work at the center of system-level leadership, balancing organization, communication, and problem solving behind the scenes. We talk about how her role supports collaboration across teams, helps leadership stay aligned, and ensures that important work doesn’t fall through the cracks.

The conversation also touches on the human side of administrative work, building trust, anticipating needs, and staying grounded in a fast-paced environment. Whether you’ve interacted with Emily directly or are simply curious about how administrative roles support the bigger picture, this episode offers a thoughtful look at a role that is essential to keeping the System running smoothly.