In this episode of Rural Roots: A Road Less Travelled, we sit down with Tom Mee, Chief Executive Officer of North Country Healthcare, following a series of Community Conversations held across the North Country.

Tom reflects on what he heard directly from patients, partners, and community members, including themes around access, staffing, communication, and trust. The conversation explores what it means to listen as a healthcare leader, how feedback is processed at the System level, and how rural healthcare organizations balance community identity with operational realities.

We also discuss what happens next. How does listening translate into action? How will staff see community feedback reflected in future decisions? And how does leadership stay grounded when navigating both praise and criticism?

This episode offers an honest look at leadership, accountability, and the responsibility of stewarding healthcare in small communities where hospitals are deeply personal.

Tune in for a thoughtful conversation about listening, resilience, and the path forward.

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