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Ryan McCormick: WFO & Speech Analytics within CCaaS
Workforce Optimization and Speech Analytics are factoring heavily into the future of CCaaS. In this episode, Ken Presti speaks with Ryan McCormick of Five9 about how all this impacts plans made by today's enterprise decision makers.
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Workforce Optimization and Speech Analytics are factoring heavily into the future of CCaaS. In this episode, Ken Presti speaks with Ryan McCormick of Five9 about how all this impacts plans made by today's enterprise decision makers.