Summary

In this conversation, Ryan McEleney shares his unique journey from an accidental career in banking and HR to leading the culture and people at American Eagle Financial Credit Union. He discusses the importance of culture in organizations, the transition from a large bank to a credit union, and the strategies employed to enhance employee engagement and experience. Ryan emphasizes the role of data in understanding and improving workplace dynamics, while also addressing the challenges of privacy and the perception of data use in HR. In this conversation, Ryan discusses the intricacies of building a DEI program at American Eagle, emphasizing the importance of data privacy, the need for anonymization in analytics, and the challenges of navigating sensitive conversations around diversity, equity, and inclusion. He highlights the significance of creating safe spaces for employees to express their identities and the necessity of authenticity in DEI efforts. The discussion also touches on the surprisingly light pushback faced from traditional members and the importance of fostering a culture of belonging within the organization.

Key Takeaways

• Ryan's career in HR was accidental but led to significant insights.
• Culture is foundational for organizational success and change.
• Employee engagement is measured through robust processes and surveys.
• Generational differences impact communication and workplace dynamics.
• Data analytics can enhance employee development and engagement.
• Transparency in data use is crucial for employee trust.
• The importance of psychological safety in the workplace.
• Continuous improvement in employee experience is essential.
• Leveraging technology can streamline HR processes and enhance engagement.
• Understanding employee sentiment is key to a positive workplace culture. Data privacy is crucial in analytics to protect individual identities.
• Anonymization can make data useful without compromising privacy.
• DEI programs should focus on representation and community alignment.
• Inclusion encompasses diversity and equity, creating a holistic approach.
• Creating safe spaces encourages vulnerability and authenticity.
• Pushback from traditional members is common but manageable.
• Authenticity in DEI efforts attracts the right people to the organization.
• DEI initiatives must be adaptable to local conditions and demographics.
• It's important to address misconceptions and fears surrounding DEI.
• The success of DEI programs relies on genuine engagement and participation.

Keywords

DEI, employee engagement, credit union, HR analytics, workplace culture, generational differences, employee experience, data-driven HR, Ryan Macalanie, American Eagle, DEI, data privacy, analytics, inclusion, belonging, diversity, equity, workplace culture, mentorship, coaching

Check out American Eagle Financial Credit Union here. https://www.americaneagle.org/

Ryan joined the credit union movement in 2021. He proudly serves the members of American Eagle Financial Credit Union, the largest full-service community credit union headquartered in Connecticut. He leads a People & Culture team that includes Business Intelligence, DEIB, Process Excellence, Talent Growth & Engagement, and Total Rewards & People Ops disciplines. Collectively, they work to create the ideal conditions for AEFCU’s talented people to thrive in support of their mission. Previously, Ryan spent nearly twenty years at a large regional bank, in roles ranging from teller to SVP of HR Analytics, Incentives, and Technology.