To bring about change, it is criticism delivered in person by random strangers that counts, says Lucy Kellaway <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

To bring about change, it is criticism delivered in person by random strangers that counts, says Lucy Kellaway Hosted on Acast. See acast.com/privacy for more information.

To bring about change, it is criticism delivered in person by random strangers that counts, says Lucy Kellaway Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Ryanair volte-face shows feedback is best given face-to-face

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See acast.com/privacy for more information.

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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Ryanair volte-face shows feedback is best given face-to-face

Ryanair volte-face shows feedback is best given face-to-face