ServiceNow CSDM - I've heard of it but what is it?  How should I approach it?  Most most of all, why bother in the first place?

In this episode Russ and I talk about the Common Service Data Model (CSDM) which helps identify the right places to put service related data within the CMDB.

For more info:

CSDM 4.0 Conceptual Model

What is the CSDM?

CSDM Basics

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