Joseph is in conversation with Maureen who is a Digital Confidence Coach and Trainer. The episode focuses on how coaching skills sit at the heart of many L&D activities including training and mentoring and Maureen provides practical ways how she uses these skills in her training sessions. The idea that even in training, focusing on just the task and imparting knowledge is not enough cuts across their discussion – finding out what motivates and engages somebody is key, and that’s when coaching comes in!