In this episode of Beyond Consulting, Christian Moldenhauer speaks with Jörg-Stefan Fritz, Head of Strategy and Digital Operations at Lufthansa. They discuss Jörg's journey within the airline, the challenges faced in the industry, and the importance of digital transformation. Jörg shares insights on the customer journey, operational strategies, and the innovative Grand Solver project aimed at optimizing airline operations. The conversation also touches on the complexities of technology implementation and the role of consulting in the airline sector.

Find Jörg-Stefan on Linkedin: https://www.linkedin.com/in/joerg-stefan-fritz-a1a92310

#Lufthansa #digitaltransformation #airlineindustry #customerjourney #operations #technology #automation #consulting #innovation #GrandSolver