In this episode we're off to Wales, well not literally because at our time of recording we're still in lockdown but we pick up with Hannah McCartan founder and director of McCartan Lettings in Swansea about how 2020 has brought about dramatic changes in ways of working for businesses in residential and short-term lettings.   We look at how quick adaptations to new technologies has helped the team work effectively yet at a distance and how to support clients who still need homes during this period of lockdown and reflect on the learning curve we all face into when trying out new ways of working