Steve Klein was the former CEO and General Manager of Snohomish PUD, the 12th largest public utility in the US. We talked about the utility’s obligation to serve. It’s the notion that, in return for a local monopoly, a utility is not permitted to turn customers away.

This constrains how they set their rates, how they pursue innovation, and how they interact with the regulators and general public.

Let’s look at what it takes to instill a culture of innovation into a utility.

Interview by Jimmy Jia (www.jimmyjia.com)

Music by Sean Hart (www.seanhart.com)

Website: www.leversforchangepodcast.com

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