The Property Podcast with Wards Estate Agent

S02E05: A Career In Estate Agency


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THE PROPERTY PODCAST with WARDS ESTATE AGENT SERIES 2 ย 

Episode 5 - A Career In Estate Agency

๐Ÿก Key Topics Discussed๐Ÿ“ž The Importance of Great Conversations
  • The phone as an agent's best friend.
  • Building relationships through meaningful conversations.
  • Seeing customer support as a privilege.
๐Ÿ‘ฉโ€๐Ÿ’ผ Career Paths in Estate Agency
  • Suitable backgrounds for aspiring estate agents.
  • Traits that make successful professionals:
    • Passion for property.
    • Excellent telephone manner.
    • Empathy and resilience.
๐Ÿ’ผ Transferable Skills & Training
  • Importance of great customer service skills.
  • Continuous training from day one; classroom and field training included.
๐ŸŒŸ Values & Company Culture
  • Honesty, integrity, respect โ€“ core values lived daily by employees.
  • Community involvement through charity work like climbing Snowdon or walking the Seven Sisters.
๐Ÿ† Competitions & Rewards
  • Fun competitions within the company offering trips to New York or Europe based on performance metrics like customer experience points.
๐ŸŒ Technology & Social Media in Recruitment

Alice McDonald discusses how technology plays a crucial role:

  • Use of social media platforms (Facebook, Instagram, LinkedIn) to showcase company culture and vacancies.
  • Positive reviews on Glassdoor and Indeed help attract potential candidates.
๐Ÿš€ Day-to-Day Life as an Estate Agent

A typical day includes:

  • Morning meetings with coffee discussing previous daysโ€™ business.
  • Booking appointments and liaising with mortgage advisers.
  • Viewing properties or hosting open house events in the afternoon.
๐Ÿค Interview Process Insights

Claire Goodenough explains what applicants can expect:

  • Fast response times (within 24 hours).
  • Initial Teams meeting interview lasting about 20โ€“30 minutes focused on getting to know you as a person.
๐Ÿ’ฌ Final Thoughts: People Over Property?

Being people-oriented is more important than just having expertise in property when it comes to succeeding in this industry.

For more insights into selling your property effectively within Kentโ€™s dynamic market,

visit wardsofkent.co.uk for free online valuations or book an appraisal today!

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The Property Podcast with Wards Estate AgentBy IM Listening