Episode 5 - A Career In Estate Agency

• The phone as an agent's best friend.
• Building relationships through meaningful conversations.
• Seeing customer support as a privilege.

• Suitable backgrounds for aspiring estate agents.
• Traits that make successful professionals:
  • Passion for property.
  • Excellent telephone manner.
  • Empathy and resilience.

• Importance of great customer service skills.
• Continuous training from day one; classroom and field training included.

• Honesty, integrity, respect – core values lived daily by employees.
• Community involvement through charity work like climbing Snowdon or walking the Seven Sisters.

• Fun competitions within the company offering trips to New York or Europe based on performance metrics like customer experience points.

Alice McDonald discusses how technology plays a crucial role:

• Use of social media platforms (Facebook, Instagram, LinkedIn) to showcase company culture and vacancies.
• Positive reviews on Glassdoor and Indeed help attract potential candidates.

A typical day includes:

• Morning meetings with coffee discussing previous days’ business.
• Booking appointments and liaising with mortgage advisers.
• Viewing properties or hosting open house events in the afternoon.

Claire Goodenough explains what applicants can expect:

• Fast response times (within 24 hours).
• Initial Teams meeting interview lasting about 20–30 minutes focused on getting to know you as a person.

Being people-oriented is more important than just having expertise in property when it comes to succeeding in this industry.

For more insights into selling your property effectively within Kent’s dynamic market,

visit wardsofkent.co.uk for free online valuations or book an appraisal today!

To listen to other episodes in the series, please head over to www.im-listening.co.uk 

or wherever you listen to your podcasts