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S02E07 - Discussing EOS™ Issues Component (and Tyler Puts on his James Hat)
Description
This week James plays the optimist, Darin plays the pessimist, and Tyler can’t believe it’s Thursday. All of that and the guys discuss Issues and IDS™ component of EOS™.
Show Notes
00:00:00 - Pre Show
“Red light” coffee warmers
Reduces trips next door
Finishing cups of coffee
Makes James drink a lot more coffee
00:01:52 - Show Start
00:02:08 - Follow-Ups
From listen Becca
How is the “two headed” engineer and what is your celebrity couple name?
“DIM” or “Tarrin”
When will the other half of “DIM” make an appearance?
Tim is no longer open to any form of persuasion...so likely never
00:04:38 - The Headlines
Darin
First Strategic Product Team Retrospective
What went well?
What didn’t go well?
What did I learn?
What still puzzles me?
Who actually pushes back on Darin in product?
Tyler
Can’t believe it’s Thursday again
Product LTM - scored a 4
TS failed todo - auto IDS
Already completed
James was not disconnected this week
“Vision alignment is a tricky thing”
Reset the support rock (James took the monkey)
Learning to increase “trust but verify”
More on the verify side of things
James
Tyler put on his “James Hat” and pushed back on the new website
Garret has completely defeated us…
Dominator Garret is off dominating somewhere
James takes a monkey from Tyler
James is absolutely in heaven with his monkey
But...lots of things he’s not doing
Need to give the monkey back soon
Breaking news: Ari didn’t kill James
Being open and honest with failures is hard to hear
People don’t see James’ failures (mainly because he only takes credit for success?)
Meta Conversation
Only one female on the leadership team (Ari)
“Hey (Tyler / Ari) that’s yours to take and follow up on”
Is that perceived the same when said to a female as it is to a male?
Hired a new Tier 3 Support Engineer...Why come to Infoplus?
Career Plans
Company Culture
00:30:43 - Topic 2 (1) Part 4 of EOS™ - Issues
We’ve covered Vision, Traction and Data… This week is Issues
L10s - Create issues and solve issues - through IDS™
What are issues?
They are anything that needs to be changed
Scorecard numbers off track
Bad news headlines
Rocks off Track
People
Tyler’s Likes
We welcome people to bring issues forward
“Bring me your bad news”
Team voting
Get the entire team on same page of what issues are
Each member gets equal voting rights
A lens of what’s most important for the team that is present
The way we solve issues
One or more Todo’s assigned out
G,W,C
Do you get the todo
Do you want the todo
Do you have the capacity to do it
Tyler’s Dislikes
Struggle finding the correct root
Can’t go all the way to “mom and dad” issues
But how deep do we go
Having the right people in the room to solve issues
Long Term issue list
Don’t understand it
Where issues go to die
Darin’s Likes
Loves all of EOS (despite his tone last 3 weeks)
Issues help normalize bringing up bad news
Issues list and the process for working that list
Pick what are the most important (can’t solve them all)
May get some recency bias
Sorting process
While everyone gets equal voting rights
One person in each meeting has veto power (carries the big stick)
IDS
Without it, I don’t know how people actually solve issues
Darin’s Dislikes
Not much...maybe the Long Term Issues list
IDS of the same issues again and again and again
The Voting
Not a great physical mechanism for the voting
James’ View
I agree with all of the above
Issues and IDS create the biggest challenge for new employees
Get frustrated when “the timer is up” = meeting is over
Struggle with a sorted list
What do you mean you’re not going to solve “this” issue
Point of IDS is solve the “sand” we have now for the greater good
Pull rank to keep IDS from going too deep
Long Term issue list
We need an outside integrator to show us the way
James the optimist vs Darin the pessimist on EOS???
00:56:43 - Long Questions and maybe Short Answers
You mentioned that Infoplus is on the top of only a tiny handful of companies that do what you do. If you’re having issues trying to solve a problem, where do your employees or engineers go to solve it? Are there peers that can help?
Google!?
Why does everyone end up with their head up their a**es? Is this a common theme of Infoplus, or just those of us who are around James a lot?
01:02:56 - End of Show
Send feedback for a “two hand” written reply from Darin
01:03:24 - Aftershow - Keyboard Maestro and the rest of Darin’s life hacks
Darin’s new water line to his Keurig
1% tweaks of continuous improvement on his life
Global Hot Keys - Keyboard Maestro
The Credits
Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes
Show Notes by Garret Richardson
Proofing and Title by Darin Kelkhoff
Editing, Mixing, and Mastering by Brenton Wainscott
View all episodes
By Garret Richardson, Tyler Samples, Darin Kelkhoff, James MaesDescription
This week James plays the optimist, Darin plays the pessimist, and Tyler can’t believe it’s Thursday. All of that and the guys discuss Issues and IDS™ component of EOS™.
Show Notes
00:00:00 - Pre Show
“Red light” coffee warmers
Reduces trips next door
Finishing cups of coffee
Makes James drink a lot more coffee
00:01:52 - Show Start
00:02:08 - Follow-Ups
From listen Becca
How is the “two headed” engineer and what is your celebrity couple name?
“DIM” or “Tarrin”
When will the other half of “DIM” make an appearance?
Tim is no longer open to any form of persuasion...so likely never
00:04:38 - The Headlines
Darin
First Strategic Product Team Retrospective
What went well?
What didn’t go well?
What did I learn?
What still puzzles me?
Who actually pushes back on Darin in product?
Tyler
Can’t believe it’s Thursday again
Product LTM - scored a 4
TS failed todo - auto IDS
Already completed
James was not disconnected this week
“Vision alignment is a tricky thing”
Reset the support rock (James took the monkey)
Learning to increase “trust but verify”
More on the verify side of things
James
Tyler put on his “James Hat” and pushed back on the new website
Garret has completely defeated us…
Dominator Garret is off dominating somewhere
James takes a monkey from Tyler
James is absolutely in heaven with his monkey
But...lots of things he’s not doing
Need to give the monkey back soon
Breaking news: Ari didn’t kill James
Being open and honest with failures is hard to hear
People don’t see James’ failures (mainly because he only takes credit for success?)
Meta Conversation
Only one female on the leadership team (Ari)
“Hey (Tyler / Ari) that’s yours to take and follow up on”
Is that perceived the same when said to a female as it is to a male?
Hired a new Tier 3 Support Engineer...Why come to Infoplus?
Career Plans
Company Culture
00:30:43 - Topic 2 (1) Part 4 of EOS™ - Issues
We’ve covered Vision, Traction and Data… This week is Issues
L10s - Create issues and solve issues - through IDS™
What are issues?
They are anything that needs to be changed
Scorecard numbers off track
Bad news headlines
Rocks off Track
People
Tyler’s Likes
We welcome people to bring issues forward
“Bring me your bad news”
Team voting
Get the entire team on same page of what issues are
Each member gets equal voting rights
A lens of what’s most important for the team that is present
The way we solve issues
One or more Todo’s assigned out
G,W,C
Do you get the todo
Do you want the todo
Do you have the capacity to do it
Tyler’s Dislikes
Struggle finding the correct root
Can’t go all the way to “mom and dad” issues
But how deep do we go
Having the right people in the room to solve issues
Long Term issue list
Don’t understand it
Where issues go to die
Darin’s Likes
Loves all of EOS (despite his tone last 3 weeks)
Issues help normalize bringing up bad news
Issues list and the process for working that list
Pick what are the most important (can’t solve them all)
May get some recency bias
Sorting process
While everyone gets equal voting rights
One person in each meeting has veto power (carries the big stick)
IDS
Without it, I don’t know how people actually solve issues
Darin’s Dislikes
Not much...maybe the Long Term Issues list
IDS of the same issues again and again and again
The Voting
Not a great physical mechanism for the voting
James’ View
I agree with all of the above
Issues and IDS create the biggest challenge for new employees
Get frustrated when “the timer is up” = meeting is over
Struggle with a sorted list
What do you mean you’re not going to solve “this” issue
Point of IDS is solve the “sand” we have now for the greater good
Pull rank to keep IDS from going too deep
Long Term issue list
We need an outside integrator to show us the way
James the optimist vs Darin the pessimist on EOS???
00:56:43 - Long Questions and maybe Short Answers
You mentioned that Infoplus is on the top of only a tiny handful of companies that do what you do. If you’re having issues trying to solve a problem, where do your employees or engineers go to solve it? Are there peers that can help?
Google!?
Why does everyone end up with their head up their a**es? Is this a common theme of Infoplus, or just those of us who are around James a lot?
01:02:56 - End of Show
Send feedback for a “two hand” written reply from Darin
01:03:24 - Aftershow - Keyboard Maestro and the rest of Darin’s life hacks
Darin’s new water line to his Keurig
1% tweaks of continuous improvement on his life
Global Hot Keys - Keyboard Maestro
The Credits
Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes
Show Notes by Garret Richardson
Proofing and Title by Darin Kelkhoff
Editing, Mixing, and Mastering by Brenton Wainscott