This week Tyler becomes a “bobcat”, Garret is a “beat puppy”, and Darin and James are terrible managers and employees - making them perfect co-founders. All of that and the guys discuss the People component of EOS™ (Right People / Right Seats).

00:00:00 - Pre Show

The world's most amazing turkey sandwich

“Icicles don’t have milk in them”

00:02:45 - Show Start

00:03:00 - Follow-Ups 

Darin - Larry Walls three virtues of a programmer (this time all 3)

Laziness

Hubris

Impatience

Listener Becca - Loving Darin’s “attempt” at tech headlines, could he switch headlines with Garret?

Darin’s recruiting lunch with Garret

Expect to gain the Infoplus 20 lbs

Garret - Sandler Update

Fulfillment and Post Sell (Closing the sale)

Demo of the product

The Ultimate Upfront Contract

Darin’s parents discovered OWTF

“Boy you guys sure are using a lot of business talk”

00:11:10 - The Headlines

Tyler

Product L10™ - 3.5 Score this week

Order Bulk Load speeds

IDS had lots of talk-talk-talk

Little rough and needs to get better

New Website has launched for Infoplus

James may have been backed into a corner and forced to launch it

A case study on how NOT to do a project

Product is doing great

Got a monkey back from James

Too many meetings - time to cut back

More bobcat work than bulldozing required

Real time follow up from James

Shifting from Google to duckduckgo.com as search engine

Don’t search for “bob cat”

Back to Tyler 

Two new support hires starting next week

Darin

Moment of crisis - Pain in his right hand

Could this be an RSI (repetitive stress injury)

Kicked off final Strategic Product Sprint

Two weeks out from quarterly release

Q from Garret - Do you feel more prepared having a quarter to plan a release

“Uh. That’s a great idea Garret (note to self, plan the release)”

Identified some sins through the first strategic epic to change next time

Don’t carry over stories

Better upfront planning

Starting to think about next quarters epic

Tech note of the week - AKA Listener Becca’s favorite part of Darin’s headlines

New caching servers

Garret

LT L10™ - 4.0 Score

“Fun” sales IDS

Tried my best not to personalize that discussion

Don’t carry that weight yourself

3PL Sales L10™ - 4.75 Score

Team has really come together and embraced the TEAM mentality

Retail Sales L10™ - 3.8 Score

Team still slow to embrace the TEAM identify

Decent IDS® issues and solutions

Clarifying roles

Started L10s™ for the both teams with a conversation around every person being involved in every part of the team

Maybe a little too harsh in the delivery of that message

James

People

Garret looked like a “beat puppy” in that L10 this week talking about sales

Talking about performance issues on the podcast when people aren’t present

Shared it to provide context around an already resolved issue

If you’re scaling a company, many struggles are getting people to level up

Normalize people struggling, normalize failure, bring it to the light

Facilitator Ari’s actual title - Executive Director of People and Strategic Projects

Yes - I did tell Darin he’s a bad manager and employee

That’s what makes him a great co-founder

Returning Monkeys

Gave Tyler his Support monkey back

D*mn it - Scorecards

What you don’t measure and respect will fail, every time

Quad 3.4, maybe 5 for Garret

Sales Management

James as a new employee Mentor

Full body NO

MMLT Holdings giving away millions and millions of dollars?

Welcome Tyler and Garret into the partnership

01:04:49 - Topic 2 (1) Part 6 (but #1) of EOS™ - People

Without the right people - the other 5 parts are impossible

Right people equals alignment with core values

Gotta have a process to improve and ensure you keep your people healthy

Gotta have a process to help you part ways with people

No attrition of people is a huge red flag

36 hours of pain is key to parting ways with employees

Garret’s likes

Infoplus has a complete focus on it

Constantly monitoring right people / right seats

Delegate and Elevate Process

Absolutely loved the new process we use

Career Planning - everyone knows their path forward

Facilitator Ari as Executive Director of People

Garret’s Dislikes

Our lack of consistency around it

Doing it differently, not doing it at all

Tyler’s Likes

Finding and Hiring the right people

Putting a lot of focus and effort in our hiring process

Keeping the right people in the right seats

Career plans - knock it out and here’s your title and pay

One on Ones - Managers shut up and listen

Tyler’s Dislikes

People Processes not up to the “bar”

LMA - Giving each employee a number, setting clear expectations

Darin’s Take - Who better to finish the discussion on people

A small group of great people can accomplish great things

Bombshell Insight: Finding great “A” players is key

“I like computers, I don’t like people”

James somehow cares about everyone around him being great and excelling

01:16:28 - Questions and Long Answers 

N/A This Week

01:27:51 - End of Show - brought to you by Darin

I won’t talk about Garret’s show notes (that you can find on onlywaytofail.com)

Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes

Show Notes by Garret Richardson

Proofing and Title by Darin Kelkhoff

Editing, Mixing, and Mastering by Brenton Wainscott