This week Tyler confirms he has a beard, Garret goes through the worst exercise of his career, Darin hangs up on James, and James struggles with two aspects around leadership. All of that and the guys discuss a failed code release in a strategic product.

00:00:00 - Pre Show

Harmonizing and weird energy

Darin hangs up on James

00:02:21 - Show Start

Tyler is back!

Scaling...or not scaling

00:02:39 - Follow-Ups (James saves the day)

Tyler does have a beard

Garret - no new update for Sandler Sales (with an update on Sandler Sales)

Main Sandler Foundations training complete

Continue on the mentorship and coaching calls

Follow up from Listener Becca: 

Did Garret miss the week in 2nd grade we learned about bodies... (worth hearing the entier question verbatim) 

Just completely caught off guard by his daughter’s question

Did anyone share the personal core values sheet with their wives?

Short answer...No

But most of us will for next week's episode

Shenanigans that James doesn’t feel joy

James gets external joy

Darin is internal joy...including food (when in his belly)

Listener Brandy 

Completely agree with James on quad 4 or 5 when calling people

James defines the 5th “quad” 

Garret and Darin, did either of you understand a single number James mentioned about espressos?

00:13:59 - The Headlines

Darin

Strategic Product Release

Release night when “OK” Thursday

Friday went terrible (errors coming from everywhere)

Firefighting mode of emergency releases

Back to stable as of this episode

“Not needless to say, I have worn this poorly”

A week of emotional turmoil and self reflection

Now questioning personal core value choices

Darin shares very real emotions around fractured relationship with James

James

“It’s ok if we fail together. It’s not ok if we fail individually.”

James recalls advice from Darin

Struggling as a leader with two big headlines

“I’ve been angry and at the effect of”

What is the right mix between delegating and holding on to things?

Real time follow up from Darin

How do you score yourselves for meetings with numbers like 9 and 6?

Tyler (cue mumbling transition)

What a week to return to

People sharing their small wins has been important during a rough week

Product Team L10™ - scored a 3.4

2 ToDo not done issues to IDS

Darin and Tyler rated the meeting as a 4 (even with IDS™ focused around “them”)

D&E™ Time

Came back from vacation...immediately picked up 6 prescriptions for the family

Garret

LT L10™ - scored 3.17

Tough IDS™ around FUD in sales

3PL Sales L10™ - scored a 3.5

Exploring should we shift this meeting away from late Monday afternoons

Retail Sales L10™ - scored a 4.2

IDS around quality of leads for calls

2 Adhoc D&E™ meetings both went great

Had the worst experience of my professional career

00:44:17 - Topic 2 (1) - Another 800 pound mammal to discuss (Order Speed Release Failure)

Where we are now

No one is using the new code we’ve written

Errors are still popping up

Question we ask is “how can we roll this back if needed?”

Never crossed our mind that can’t simply “roll” this one back

What does Darin see here?

Insufficient testing

We assumed automated test coverage was sufficient and complete

Manual testing can never be as broad a net as automated testing

Development and production environments are different

Too much of “just a Darin thing” owned in a vacuum

“I’m a careless bumbling idiot”

Real time follow up - Darin, for a guy who doesn’t get joy from buying things, you sure spend a lot of money on puppy dogs.

“Processes, processes, processes”

We have a process but we didn’t follow it

The one we have is nowhere near where it should be

Engineering doesn’t understand the power that we have and the responsibility

Question in Tyler’s head, “do we really want to change”?

Quick to blame people, things, etc…

Any trust the company had left in engineering has been completely lost

Maybe even trust in ourselves

“This is an opportunity to learn” puts James into a pure rage

“If this was 1692 in Japan and I had a samurai sword, I’d cut everyone in half”

Path forward isn’t to regain trust in engineering

Fool me once shame on you, fool me twice...can’t get fooled again

“Fool me 19 times you lose the company”

“Can’t do the audit, and also be the bookkeeper”

01:02:44 - Questions and Long Answers 

N/A This Week

01:02:44 - End of Show 

Follow @onlywaytofail on Instagram to see Tyler’s “newly” bearded face

01:08:50 -  After Show - Darin’s dog has a GPS collar

Direct parallel -  Doggy GPS and current release issues

Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes

Show Notes by Garret Richardson

Proofing and Title by Darin Kelkhoff

Editing, Mixing, and Mastering by Brenton Wainscott