Our latest guest is the co-founder of Talkdesk, one of Portugal’s first unicorns. She is also a venture capitalist at Indico Capital Partners and was recognized in the Forbes “30 under 30” in 2016. Meet Cristina Fonseca, the Portuguese entrepreneur who is now looking to re-imagine customer experience in her latest startup Cleverly.ai.

In the latest episode of The Orbit Shift Podcast, we talk to Cristina about her journey building her previous startup, Talkdesk. What she looks for in a startup as a venture capitalist with Indico Capital Partners and about all things hiring, including how she sets up processes to hire recruits, collaborate with other department heads, give feedback, and fix recruiting errors without burning bridges.  

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About the Guest

Cristina Fonseca is an expert in Artificial Intelligence technologies. She is currently the co-founder and CEO of Cleverly.ai, an AI platform that makes customer service teams more efficient across multiple channels. Cristina is on the Singularity University Faculty as an expert in Artificial Intelligence and Entrepreneurship. She is also an investor, Partner at Indico Capital, and tech entrepreneur. She co-founded Talkdesk, an early Portuguese unicorn that made Cristina recognized as “30 under 30” by Forbes in 2016.

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Host and Producer - Jayadevan PK

Assistant Producer - Shashwath J

Audio Engineer - Rajesh Subramanian