This week Tyler is stuck in Q1, Darin keeps having meetings without James, Garret forgets to record and James plays a questionable tiny violin. All of that and the guys discuss the Rocks and Projects planned for “Quarter 2”. 

00:00:00 - Pre Show

Pretty light...thanks to Garret not recording for the first 15 minutes

James has been a miserable ______ the last few weeks

Darin keeps having meetings (that James is supposed to be in) without James

“Fat” cats don’t catch mice

00:02:46 - Show Start - James is back

00:03:10 - Follow-Ups 

Darin follow up on natural vs “hydrogenated” peanut butter

OMG! Natural is better

Draws a parallel between genetic “MRNA” engineering and organic foods

Serious debate - knives vs spoons for peanut butter and jelly spread factor

Darin - Follow up on Luci the Dog

Darin - Did you get your wife to do her Core Values?

Short answer - nope

Follow up - “Garret you’re a terrible COO” - how is the sitting on that going?

“Shiva” is going well, got about 20 days left 

00:13:38- The Headlines

Darin

Moving support and service into Hubspot

Quad 3’ing my way through managing the project

Interesting view from the “user” side of a SaaS technology as he’s diving into it

Good lesson on expanding your sphere of product offerings

Running into pink errors - “ooohhh, that’s never a good experience”

Properly rolled back the speed epic code

Do we roll out the code written, or find a different path forward

Next up

Strategic product enhancements to curb potential churn

Tyler

Product L10™ - Score 4.2

Checked off 8 issues

D&E™ week continues

Done with all of them and wrapping up ToDo’s

“Holy ____ there’s 30 of them”

Pushing Support and KB to Hubspot project across the line

Struggling to carve out time to put some clarity around engineering and support path forward

Garret

Missed the LT L10™

James / Tyler - How’d it go

Oh, super productive when Garret’s not there

D&E™ Day complete

4 of 6 carry over to following week

Retail / 3PL L10’s™

Both got into Lead Gen numbers and team not supporting that effort

1 man show

Continuing candid conversations with James

Fear even wanting to work with me

James “let me play my violin” - 1 headline with several bullet points

Probably the best week I’ve had in the past 10 weeks

“Being a CEO is the worst job you can have”

Success is shared, failure stops with you

Only so many hours a day and very few levers to pull

“It’s always the darkest before it goes completely black”

When things are going good, it’s easy to ignore some things

People issues - we have people in wrong seats

Garret

Darin?

James??

Waiting too long to make people decision

Not driving things by trusted numbers

All that said - my successes

Q1 Rocks

Company Reorg (teams really buying in)

People processes

Q2 Rocks - super excited to turn the last 10 weeks into some good

Can we lean into “not sticking to the exact drumbeat of EOS™”

Tri-quarters? 

Dynamite drop in by a dog, a cat, and a 7 year old

00:41:56 - Topic 2 (1) - Rocks for Q2 (2nd Tri-Quarter)

Nothing set in stone

Sales integrator Carter excited about customer facing improvements to onboarding

Sandler Masters for sales team

Career planning in the people process

Gotta be a level 5 in current FAs before worrying about what’s next

18 month executive

30 month employee

Enterprise services

Better with our customers and better support

KB Content - impacts so many parts of our company

702 articles to write (how can we turn that into sand)

How do we get to an article a day

Next version of financial and budget models

May need them sooner than a rock offers

Strategic product - talking to customers about small but impactful feature enhancements

Company clarity breaks may be the difference between 90 day rocks

Take 30 days, let the dust settle, then decide what the next 90 days looks like

We’ve officially defined quarters as things of 3

Anxious to see where a customer facing project management tool like Asana can take the onboarding experience

Tyler loves the idea of a clarity break between two quarters

...and hopes to get there soon as he’s still stuck in Q1

Sales “leave behind” assets

“God no, sales is not capable of making that happen”

James has all the creative juices around technology driven tools here

When we do get around to planning, would love to actually get together and do planning together

“I suggest Hawaii”

01:04:40 - Questions and Long Answers 

None this week

01:04:46 - End of Show 

01:05:03 -  After Show - Next weeks Apple Show

What do we think they will release/announce

Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes

Show Notes by Garret Richardson

Proofing and Title by Darin Kelkhoff

Editing, Mixing, and Mastering by Brenton Wainscott