LinkedIn version of the content here.

Many leaders say they want to be customer-centric. But when it comes to execution, that ambition stalls.

Why?

Because…

⚠️ They're afraid to touch what already “works.”

⚠️ They're hesitant to bet on CX-driven operationsover familiar revenue streams.

That is why I´ve addressed 13 myths regarding Customer Experience that can ease the perception of risk involved in related decisions.

Listen to this closing episode and refresh all of them.

Enjoy, share, like.

We're back with Season 4 after the summer break. Enjoy!