Advocating for yourself and your baby can be challenging in the hospital. Feeling intimidated by the medical terminology and the equipment is understandable. The large team of doctors and nurses caring for your baby can be overwhelming. Today we will discuss best practices for you to speak up and be a part of the care team for your baby. We will also hear about our guest’s personal journey as a caregiver.

Today ‘s guest is Dwight McBee, Senior Vice President, Chief Experience Officer and Internal Health Equity Officer at Jefferson Health. In this role, Dwight has responsibility for managing the strategic priorities for the patient experience across the Jefferson Health system and has the responsibility of establishing the structures, processes and partnerships that build trust between patients, families and caregivers.

In his prior role, Dwight served for four years as the Vice President and Chief Experience Officer for Temple University Health System, overseeing strategy and operations for the Offices of Patient & Community Experience, Food & Nutrition Services and Employee Health Services.

In Dwight’s early career as a critical care nurse at AtlantiCare Health System in Atlantic City, New Jersey, he successfully led in various leadership roles on the journey to achieving the 2009 Malcolm Baldrige Quality Award. He led innovations in satisfaction, employee recognition and equity programs in his role as Corporate Director.

Dwight earned his Bachelors of Science (BSN) degree in Nursing from Thomas Jefferson University, his MBA from Stockton University and is certified as a patient experience professional (CPXP) from the Patient Experience Institute. Dwight serves as a youth mentor for the Philadelphia Collaborative for Health Equity (P-CHE) and Temple’s Tools for Success Summer Youth Program. He is a volunteer for the American Heart Association, Gift of Life Family House and NJ Rett Syndrome Foundation.

On this episode you will hear:

• What inspired Dwight to go into patient experience, as a career path;
• What family centered care is and more about Jefferson’s approach to this concept;
• Dwight has worked with many patients and patients’ families over the years, and he shares what the first question you should ask the medical team members is;
• The best way families can advocate for their baby (or a family member in the hospital);
• After a hospital stay, how you can give feedback - either positive or negative, and where you should start with giving your feedback to the hospital; 
• Which team members, in a hospital, receive feedback; 
• Whether someone can really make an impact by providing feedback after their hospital experience, and the reasons why feedback is important;
• Dwight shares more about his family’s personal journey, and his personal experience as a caregiver advocating for his daughter;
• Dwight's advice for others just starting their family’s journey, navigating through appointments and setting up in-home care; and,
• The moment that made the biggest impact on Dwight's work supporting families.

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This episode was produced and directed by Tony Lopes (SoftStix Productions LLC - www.softstixproductions.com, and CVO of CollegeCast LLC), along with co-producer and director of photography Michael Leary (One Fifteen Films LLC - www.onefifteenfilms.com, and CCO of CollegeCast LLC), and editor David DeLizza.

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