As Season 5 of the GOLD podcast approaches its end, join Isabel and Jade as they share some of the most memorable moments from the last couple of months.

Join our hosts for a trip down memory lane as they look back on their 'GOLD Medal Moments' in the penultimate episode of the season. They cover topics such as the importance of avoiding tokenism, the value of personalisation, investing in customer experience and much more.

If you're interested in learning more about the topic areas discussed in this episode, check out the following content:

• My journey with diversity, equity and inclusion https://www.emg-gold.com/post/my-journey-with-diversity-equity-and-inclusion

• Cell and gene therapy: a victim of its own success https://www.emg-gold.com/post/cell-and-gene-therapy-a-victim-of-its-own-success

• Mapping a path to personalised medicine https://www.emg-gold.com/post/mapping-a-path-to-personalised-medicine

• Conquering generational differences in HCP marketing https://www.emg-gold.com/post/conquering-generational-differences-in-hcp-marketing

• Upgrading the personal touch in CX https://www.emg-gold.com/post/upgrading-the-personal-touch-in-cx