In this episode, Nick and Dan catch up with Lucien Wijsman, owner of the Casino Operations Summit, which takes place from April 21 through 23 in Thessaloniki, Greece. Learn about the event's history and why it is increasingly regarded as Europe’s preeminent industry event. Also, get an overview of the challenges currently facing Europe’s casino operators and a preview of this year’s themes—land-based and online coexistence, the re-segmentation of traditional player personas, and transparent communication with players. Also in this episode, 2025 player behavior trends.

Notes

• For more info on the Casino Operations Summit, see https://casinooperationssummit.net
• Correction: Macau annual casino revenues (gaming + non-gaming) in 2025 were ~$35B vs Las Vegas at ~$32B, including all Strip & off-Strip locations. Slot revenue during the same period was roughly ~$11B in Las Vegas and ~$1.7B in Macau.

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