Nico McLachlan is one of the leading transport practitioners in paratransit reform in Africa. As part of the Organisation Development Africa (ODA), he directs much of the shift from minibus taxi, dala dala and matatu type services to appropriately regulated public transport operations. These shifts could be hybrid services where scheduled and unscheduled transport are interfaced, or service transitions for regulators to reduce conflict and improve user experiences. In our discussion, he takes us through the various avenues toward regulating the paratransit sector, with deep focus on what is offered to the passenger. He highlights the role of demographics, the changing role of regulation, and the crucial future digitisation brings to the paratransit industry in Africa.