You guys love hearing about UX + CX! And no wonder – it's taking the tech, startup and business world by storm. 

While it may be a niche area to focus on, in this episode you'll hear about all the things customer and user experience actually covers. You might be surprised!

Some practical takeaways from this episode:

- Have someone do an audit of all current customer comms (what is going out, frequency, etc).

- Map it out in a Google sheet or even draw it all out as a storyboard on a whiteboard.

- ID content gaps or double ups.

- Look at the tone of the comms – is it conveying what you want to be portraying?

- Create a comms guide for consistency (not meant to be a straight-jacket!)

- Apply it to all remaining comms.

Mentioned in this episode:

* Sister Scout Studio - https://www.sisterscout.studio

* One Tiny Tribe sale - use code “EOFY19” for 20% off store wide until midnight Sunday (30/06/19) - www.onetinytribe.com