Send us a text

Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 13, we’ll be chatting with Neal Topf the President of Callzilla about contact center Quality & Performance Excellence.

Neal Topf

Callzilla President

Since 2005 Neal has led Callzilla, an outsourced contact center providing customer care and customer acquisition to top brands. Clients tap us to improve the customer experience, add channels such as live chat, gain market share among English and Spanish speakers, and more.

QUICK LINKS

https://twitter.com/NealTopf

https://twitter.com/Callzilla

#QA #Callzilla #contactcenter #CSAT #businessinsights #businesssolutions #qualityfirst #custserv #DallasCowboys #WashingtonCommanders #washingtoncommanders   #NewYorkGiants #SOCAP #BPOWorld #confersationalAI #speechanalytics #BPAQuality #TedLasso #BeCurious #SevenWhys #LeanSigma #Lavazza #Mccafe #Islamoradacoffeecompany

Lavazza

#Islamoradacoffeecompany

@Callzilla

“Be Curious” – Neal Topf & Ted Lasso

“And miles to go before I sleep” – Robert Frost

Learn more about BPA Quality at BPAQuality.com.

If you would like to be a guest, please email Karyn Dupree at [email protected].

As always, Have a Quality Day!