The workplace is not always a harmonious environment.

Not all employees get along. Some issues can be disruptive to individual projects or the whole.

Showing up late. Incomplete work. Body odor.

From misunderstandings that come from well-meaning co-workers, to recurring performance issues, managers often have to deal with some touchy subjects.

How does a manager approach a difficult conversation tactfully and effectively?

An HR and management professional provides some tips.

View the transcript here.