In the final episode of Series 1, Gav Thompson talks to Richard Mullender, Hostage Negotiator, about his job and about listening. Hard.

Episode Seven - Hostage Negotiation

Richard was the lead trainer at the UK police training school for Hostage Negotiations. He knows how to listen. He knows how to negotiate. He has helped negotiate international hostage situations and he has helped negotiate people out of suicide situations.  

In summary, he knows how to negotiate and he knows how to listen.

Have a listen to this. Richard has a fascinating story to tell and he helps teach Gav how to listen.

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