The CX Chat

S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules


Listen Later

In S1. EP8, Mark Adams joins Matt and Simon in the 'pod booth' to talk about how service design contributes to the experience you want to deliver to your people, teams, customers and members.

Connect with Mark on LinkedIn.

Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

...more
View all episodesView all episodes
Download on the App Store

The CX ChatBy Sabio