In S1. EP8, Mark Adams joins <a href='https://sabiogroup.com/people/matt-dyer/'>Matt</a> and <a href='https://sabiogroup.com/people/simon-thorpe/'>Simon</a> in the 'pod booth' to talk about how service design contributes to the experience you want to deliver to your people, teams, customers and members. <a href='https://www.linkedin.com/in/markjadams/'>Connect with Mark on LinkedIn.</a> Join the discussion on Twitter <a href='https://twitter.com/search?q=%23TheCXChat&src=typed_query'>#TheCXChat</a> <a href='https://twitter.com/MattDDyer'>@MattDDyer</a> <a href='https://twitter.com/SimonThorpe100'>@SimonThorpe100</a>

In S1. EP8, Mark Adams joins Matt and Simon in the 'pod booth' to talk about how service design contributes to the experience you want to deliver to your people, teams, customers and members. Connect with Mark on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

In S1. EP8, Mark Adams joins <a href="https://sabiogroup.com/people/matt-dyer/" rel="noopener noreferrer">Matt</a> and <a href="https://sabiogroup.com/people/simon-thorpe/" rel="noopener noreferrer">Simon</a> in the 'pod booth' to talk about how service design contributes to the experience you want to deliver to your people, teams, customers and members. <a href="https://www.linkedin.com/in/markjadams/" rel="noopener noreferrer">Connect with Mark on LinkedIn.</a> Join the discussion on Twitter <a href="https://twitter.com/search?q=%23TheCXChat&amp;src=typed_query" rel="noopener noreferrer">#TheCXChat</a> <a href="https://twitter.com/MattDDyer" rel="noopener noreferrer">@MattDDyer</a> <a href="https://twitter.com/SimonThorpe100" rel="noopener noreferrer">@SimonThorpe100</a>

S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules

A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.

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S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules

S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules