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S1 Episode 5 – Designing content for chatbots with Daniel Gray, Digital Engagement Manager at WaterAid
The content potential of chabots is enormous, with so many opportunities beyond customer service. We chat to Daniel Gray about designing an award-winning chatbot for WaterAid that enabled supporters to talk to Sellu from Sierra Leone. We also pick up with Anna Singer, Digital Strategy Lead at Citizens Advice, to talk about how chatbots could help support their advice services.
https://thebotplatform.com/case-study/wateraid/
https://www.thirdsector.co.uk/wateraid-chatbot-connects-supporters-communities/digital/article/1456079
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By Vanessa Barlow
5
55 ratings
The content potential of chabots is enormous, with so many opportunities beyond customer service. We chat to Daniel Gray about designing an award-winning chatbot for WaterAid that enabled supporters to talk to Sellu from Sierra Leone. We also pick up with Anna Singer, Digital Strategy Lead at Citizens Advice, to talk about how chatbots could help support their advice services.
https://thebotplatform.com/case-study/wateraid/
https://www.thirdsector.co.uk/wateraid-chatbot-connects-supporters-communities/digital/article/1456079
Text the podcast