Secrets to Win Big With Arjun Sen

S10E05: Wow One More: One Person. One Moment. One Reputation.

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You are spending obscene amount of money in marketing to acquire one customer at a time. Are you reaching your business potential by maximizing your customer retention? Is your business undervalued by leaking customers? The path to growth is not a mechanical loyalty program but your team going all out to wow one customer and then wow one more.

Over last thirty years in the corporate trenches, I have seen over and over, when this mindset becomes a brand’s culture, it maximizes growth.

Wow One More: One Person. One Moment. One Reputation.



Seven Questions Business Leaders Ask

  1. What is the true lifetime value of one customer?
  2. If one of your customers left today, would your team feel it?
  3. Are you buying just transactions or building loyalty?
  4. When was the last time you walked your customer journey end to end?
  5. How will your business change if every team member wowed just one more customer a day?
  6. What is stopping your team members? Are they empowered to act—or just trained to comply?
  7. And most importantly— What would your last 10 customers say about you when you’re not in the room?

    8. If even one of these questions gives you pause, perhaps the real opportunity isn’t another strategy PowerPoint deck—but a disciplined commitment to WOW ONE MORE. If you’re ready to examine the value of one customer and build growth that compounds, let’s start that conversation.


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    Secrets to Win Big With Arjun SenBy Arjun Sen
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