Welcome back to another episode of Stories Matter! Helping Leaders Transform Lives. In today's episode, we will be diving into the topic of unity and how stories can truly make a difference in our lives.

But before we get started, let's give a quick recap of what to expect in this episode.

First, Joan will be sharing her personal experience of surviving the COVID-19 pandemic and how she managed to navigate through the tough times when all the work dried up.

One key takeaway from her story is the realization that we cannot control or manage someone else's emotions or responses.

We'll discuss the importance of setting aside personal biases and baggage to focus on serving the customer and how the ripple effect of each customer experience impacts future interactions.

Stay tuned as we explore an interesting situation involving a customer named Gail and the necessary steps taken to manage both the customer and employee emotions.

We'll touch on the power of neutrality, accepting things as they are, and the need for constant learning and growth.

Feedback, problem-solving, and adapting to individual needs will also be discussed as essential tools for personal and professional development.

Join us as we delve into these captivating stories and uncover valuable insights that can transform the way we lead and interact with others.

And don't forget to stick around till the end, where we'll reveal an intriguing outcome from the situation mentioned earlier. So grab your headphones, get comfortable, and let's dive into episode 46 of Stories Matter!

Gayle Turner is President, of The Storytellers Channel, Inc. For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. https://www.linkedin.com/in/wgayleturner/ 

Shelli Jost Brady is Founder & Catalyst at Alchemy Consulting and Chief Operating Officer at The Storytellers Channel, Inc. Check out her LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/shelli-jost-brady-94b44835/

Joan Bowling is a top motivational sales trainer, speaker and presentation coach. She is a Distinguished Toastmaster, and was ranked among the Top100 Speakers in the World in 2017. Her most recent venture is as a co-host on the RVA Small Business Network. She’s also a storyteller at The Storytellers Channel.

 https://storytellerschannel.com/joan-bowling/

https://www.linkedin.com/in/joanbowling/

https://rvasbn.com/

Subscribe to The Storytellers Channel’s newsletter by downloading a FREE checklist of how to craft intentional stories to inspire results. https://storytellerschannel.com/inspire

Keywords

Joan Bowling, Surviving COVID, pandemic experience, work dried up, manage emotions, personal biases, serving the customer, customer experience, leaving dirty fingerprints, negative impact, reinstating notation, lack of knowledge, help from corporate, managing customer and employee emotions, non-united situation, neutrality, accepting things as they are, detox, clearing and learning, feedback, leadership, corporations, politics, growth, debriefing, analyzing, outcome of the situation, deceiving others, money left on the card, learning from stumbles, problem-solving, adapting to individual needs, company goals, unity.