In Episode 5, Nelson takes on one of the most demanding parts of the Deputy Principal role: navigating conflict. Drawing on DISC Flow profiling, he reframes staffroom and parent conflict as style clashes rather than character conflicts and gives a practical toolkit for de-escalating both. The episode includes a detailed breakdown of how each DISC style experiences and expresses conflict, a DISC clash pattern mapping the most common staff disagreements in schools, a four move de-escalation sequence for high-tension parent meetings, the DISC Diagnostic applied to a shared classroom conflict, One Powerful Question and a deeply personal DP Desk reflection on the parent meeting that tested his own DISC awareness.