The best analogy Elisabetta Seggioli (Italian ASE) and Jay Ham (Korean ASE) can give is that taking driving lessons and actually driving are two very different things! That’s how they describe transitioning from learning during the training bootcamp to doing during their on the job experience as Associate Systems Engineers. Elisabetta stresses the importance of not only creating several support networks but also knowing who to ask for help and when. Jay remembers how loud and warm it was in the first data center he ever visited. Nobody prepared him for that in class! Both give advice on how to establish a strong customer relationship virtually and how to prepare for your field trips. They talk about their shadowing experience and how they finally understood the power of a unified account team in front of the customer.