Think about the time you experienced exceptional customer service or the time you left somewhere thinking, “WOW, that was amazing.” That particular experience would be quite prominent in your mind. Because certain senses might bring you back to that extraordinary moment, a specific smell might trigger emotions and bring you back to that time you experienced excellence. 

When this happens, it leaves a lasting impression; and that is our goal when creating an experience for our guests.  

Not sure how to change your business model from giving a service; to offering an experience?  Perfect; let’s chat about it!