Denim Rivet

S1E19: Transitioning to a Digital Customer Experience


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Jim Kerley has worked in and been associated with the life insurance industry for 47 years. To say that he knows his stuff may be the understatement of the year! In this episode, Gregory and Jim focus the conversation on how insurance companies must adapt and begin providing a digital experience for their consumers. This episode may be the best yet, so tune in and hear about:

  • How social media can be leveraged to affect the digital transformation.
  • The vast adoption of mobile technology.
  • The implications of big data and gleaning intelligence from the data.
  • How wearable devices will shape the future of the life insurance industry.

LIMRA's website

Listen in and let us know what you think! Tweet at us using #denimrivet.

Thank you to our episode sponsors Melius and Fidelity & Guaranty Life.

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Denim RivetBy Gregory Bailey