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#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it.
Prof. Dimitrios Buhalis is sharing with our listeners his experiences gathered all around the world and referring to the CX in each of them.
You may find more about Prof. Buhalis at: https://buhalis.com/ And find out the article he is mentioning in our podcast: "A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation"
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By Institute Of Customer Experience Management (Ecole hôtelière de Lausanne)Prof. Dimitrios Buhalis is sharing with our listeners his experiences gathered all around the world and referring to the CX in each of them.
You may find more about Prof. Buhalis at: https://buhalis.com/ And find out the article he is mentioning in our podcast: "A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation"
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