Kanban Lab

S1E31 Kanban Principles #4: Understand and focus on the customer's needs and expectations


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In this episode Soma and Orod talked about the first Kanban Service Delivery Principles and this principle:

- Who are your customers?
- What are the desires and preferences of your customers?
- When do they expect their needs to be met?
- What standards of quality do they anticipate?

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Kanban LabBy Orod Semsarzadeh & Soma Mazumder