<p>In this episode <a href="https://www.linkedin.com/in/soma-mazumder/" target="_blank" rel="noopener noreferer">Soma</a> and <a href="https://www.linkedin.com/in/orod-semsarzadeh/" target="_blank" rel="noopener noreferer">Orod</a> talked about the first Kanban Service Delivery Principles and this principle:

- Who are your customers?
- What are the desires and preferences of your customers?
- When do they expect their needs to be met?
- What standards of quality do they anticipate?</p>

In this episode Soma and Orod talked about the first Kanban Service Delivery Principles and this principle: - Who are your customers? - What are the desires and preferences of your customers? - When do they expect their needs to be met? - What standards of quality do they anticipate?

<p>In this episode <a href="https://www.linkedin.com/in/soma-mazumder/" rel="noopener noreferrer">Soma</a> and <a href="https://www.linkedin.com/in/orod-semsarzadeh/" rel="noopener noreferrer">Orod</a> talked about the first Kanban Service Delivery Principles and this principle:

- Who are your customers?
- What are the desires and preferences of your customers?
- When do they expect their needs to be met?
- What standards of quality do they anticipate?</p>

S1E31 Kanban Principles #4: Understand and focus on the customer's needs and expectations

In each episode, we'll pick a common question and dive into a different aspect of Kanban, exploring its principles, practices, and applications and answering that question.

Our goal in this podcast is to demystify Kanban and help listeners understand how it can benefit their teams and organisations through addressing the common misconceptions, clarifying concepts and answering questions about Kanban.

Business

Management

In each episode, we'll pick a common question and dive into a different aspect of Kanban, exploring its principles, practices, and applications and answering that question. Our goal in this podcast is to demystify Kanban and help listeners understand how it can benefit their teams and organisations through addressing the common misconceptions, clarifying concepts and answering questions about Kanban.

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S1E31 Kanban Principles #4: Understand and focus on the customer's needs and expectations

S1E31 Kanban Principles #4: Understand and focus on the customer's needs and expectations