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S1E33 - Practice Owners: How Do You Perform Against Industry Benchmarks? | HT2C with Bert Fernandez
HealthTech2Care (HT2C) Podcast featuring Raja Danish, Co‑Founder & CEO of Wise Medical Billing
Raja Danish (Guest):
🌐 Wise Medical Billing: https://www.wisemedicalbilling.com
🔗 LinkedIn: https://www.linkedin.com/in/rajadanish
Bert Fernandez (Host):
🌐 HealthTech2Care: https://www.healthtech2care.com
🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez
📺 YouTube: https://www.youtube.com/@HealthTech2Care
🎙️ In this episode, Raja Danish shares how Wise Medical Billing helps private practices overcome billing gaps, recover lost revenue, and operate with clarity. He walks through a podiatry group's turnaround—recovering 80% of $2M in aged AR in four months—and breaks down the KPIs every practice should be tracking but often isn't: denial rate, first-pass resolution, and AR days.
Raja also shares what separates high-performing practices from the rest, how leadership and structure drive billing results, and why most owners don't realize how much money they're leaving on the table.
⏱️ Timestamps:
00:00 The 3 biggest gaps in private practices: team, process, and performance KPIs
02:30 What KPIs matter most? Denials, AR days, and first pass resolution rate
07:22 How Wise Medical Billing's partnership model drives real operational change
10:27 Why decisions must be data-driven—regardless of practice size
12:00 What holds back practices from switching RCM models?
14:00 People, process, tools: the 3 pillars of successful revenue cycle management
17:18 Case study: recovering $1.6M in AR for a podiatry group in 4 months
20:25 How to connect with Wise Medical Billing for a tailored audit and strategy
🔑 Highlights:
- Three in-house billers, no RCM oversight—$2M in AR piled up
- Wise ran a root-cause audit and recovered 80% of AR in four months
- Billing stabilized → practice began expanding from one location to others
- Most practices don't track denial rate (benchmark: under 5%) or first-pass resolution (benchmark: 80% or higher), along with AR days
- Lack of KPI visibility leads to missed revenue and reactive decision-making
- Wise brings reporting, structure, and accountability to underperforming teams
- One-size-fits-all RCM doesn't work—every practice needs a tailored solution
- The foundation is people, processes, and tools—and most billing breakdowns come from gaps in all three
👉 Learn more about Wise Medical Billing: https://www.wisemedicalbilling.com
🔔 Subscribe to our YouTube channel for more conversations with standout voices in U.S. healthcare & life sciences: https://www.youtube.com/@HealthTech2Care
#Podiatry #PrivatePractice #MedicalBilling #RevenueCycle #PracticeTurnaround #KPIs #ARRecovery #WiseMedicalBilling #HealthTech2Care
View all episodes
By Bert FernandezHealthTech2Care (HT2C) Podcast featuring Raja Danish, Co‑Founder & CEO of Wise Medical Billing
Raja Danish (Guest):
🌐 Wise Medical Billing: https://www.wisemedicalbilling.com
🔗 LinkedIn: https://www.linkedin.com/in/rajadanish
Bert Fernandez (Host):
🌐 HealthTech2Care: https://www.healthtech2care.com
🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez
📺 YouTube: https://www.youtube.com/@HealthTech2Care
🎙️ In this episode, Raja Danish shares how Wise Medical Billing helps private practices overcome billing gaps, recover lost revenue, and operate with clarity. He walks through a podiatry group's turnaround—recovering 80% of $2M in aged AR in four months—and breaks down the KPIs every practice should be tracking but often isn't: denial rate, first-pass resolution, and AR days.
Raja also shares what separates high-performing practices from the rest, how leadership and structure drive billing results, and why most owners don't realize how much money they're leaving on the table.
⏱️ Timestamps:
00:00 The 3 biggest gaps in private practices: team, process, and performance KPIs
02:30 What KPIs matter most? Denials, AR days, and first pass resolution rate
07:22 How Wise Medical Billing's partnership model drives real operational change
10:27 Why decisions must be data-driven—regardless of practice size
12:00 What holds back practices from switching RCM models?
14:00 People, process, tools: the 3 pillars of successful revenue cycle management
17:18 Case study: recovering $1.6M in AR for a podiatry group in 4 months
20:25 How to connect with Wise Medical Billing for a tailored audit and strategy
🔑 Highlights:
- Three in-house billers, no RCM oversight—$2M in AR piled up
- Wise ran a root-cause audit and recovered 80% of AR in four months
- Billing stabilized → practice began expanding from one location to others
- Most practices don't track denial rate (benchmark: under 5%) or first-pass resolution (benchmark: 80% or higher), along with AR days
- Lack of KPI visibility leads to missed revenue and reactive decision-making
- Wise brings reporting, structure, and accountability to underperforming teams
- One-size-fits-all RCM doesn't work—every practice needs a tailored solution
- The foundation is people, processes, and tools—and most billing breakdowns come from gaps in all three
👉 Learn more about Wise Medical Billing: https://www.wisemedicalbilling.com
🔔 Subscribe to our YouTube channel for more conversations with standout voices in U.S. healthcare & life sciences: https://www.youtube.com/@HealthTech2Care
#Podiatry #PrivatePractice #MedicalBilling #RevenueCycle #PracticeTurnaround #KPIs #ARRecovery #WiseMedicalBilling #HealthTech2Care