In this episode of the Management Masters Series, Reggie welcomes Kristen Smidy, Superintendent of Gateway Regional School District in Massachusetts, to discuss the art of handling difficult conversations—a crucial skill for leaders in any field.

Kristen shares her journey from assistant principal to superintendent, highlighting her personal growth in conflict management and effective communication. Through stories and practical tips, Kristen explains how reframing conflict, maintaining assumptions of good intent, and active listening have transformed her approach as a leader. She also delves into the importance of setting clear expectations, choosing the right medium for sensitive discussions, and why sometimes it’s best to pause and take a breath before diving into challenging conversations.

Whether you’re leading a team or looking to enhance your communication skills, Kristen’s insights offer valuable tools to handle conflict constructively.

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