Amidst an obsession with data and benchmarking, many brands have forgotten that humans should be their north star. As the founder of experience design firm MOFI and a seasoned CX professional, we invited Shawn Nason to chat about rebuilding systems with a people-first approach, breaking down silos, and creating brand experiences for a neurodiverse audience. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.