Brittany + Betsy live by this line while in service with a guest: "It's not the Brittany or Betsy show". What does this actually mean? 

In this week's episode, Brittany shares her experience as a guest when she visited a new nail salon that was pretty unbelievable! (Seriously - this one takes the cake!) Other guests in the nail salon likely assumed she was being "difficult", or "crazy", and while Brittany was able to see both sides, we ultimately experienced some fantastic reminders and ah-hah moments that can begin to feel foreign to us the longer we work behind the chair. We felt compelled to share some of her takeaways from the client's POV. 

Let's all learn from her experience, and identify how we can ensure we are being transparent, open, honest and leading with integrity during all of the peaks and valleys of our guest's experience!